Customer information
Shipping Policy
Delivery terms for photo albums and picture frames within the contiguous United States and DC.
Destinations and delivery addresses
We accept orders for street addresses in the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, US territories, international addresses, APO/FPO addresses or PO boxes. Enter an apartment or unit number where needed. The business telephone number does not expand this delivery area. There is no store pickup or walk-in collection service.
Charges and tax
Shipping is $7.95 for merchandise subtotals below $125.00. It is $0.00 for merchandise subtotals of $125.00 or more. The threshold uses the total value of merchandise before the shipping charge. Displayed merchandise prices include applicable tax, and the displayed shipping charge includes applicable tax. Checkout adds no separate tax line amount and no card-processing surcharge. Your confirmed order total follows the same figures shown in the cart.
Preparation and transit
Preparation is 2–3 business days after payment confirmation and agreement on the requested items. Transit is a further 3–7 business days after dispatch, giving an estimated total of 5–10 business days from payment confirmation. Business days exclude Saturdays, Sundays and US federal holidays. Submitting an order request is not the start of paid preparation. Estimates are not guarantees of a particular delivery date; severe weather, carrier disruption and address corrections can extend transit.
Confirmation and changes
We contact you to confirm the order request, availability, total and payment arrangement before preparation. No payment is collected by this checkout. If the requested goods cannot be supplied, we explain available alternatives; we do not replace an album construction or frame size without your agreement. Send address changes promptly with the order reference. Once dispatched, a redirection may not be possible. We will explain any actual additional redirection cost before asking you to agree to it.
Packaging, missing parcels and damage
Albums and frames are packed to protect corners and fronts, but no packaging makes them immune to transit damage. Keep the packaging until you have inspected the contents. If a parcel appears lost or an item arrives damaged or incorrect, email us with the reference, what arrived and photographs of the item and packaging if safely available. Reporting within 7 calendar days helps us investigate; it does not remove applicable legal rights. Do not handle broken glass to obtain a photograph.
Undeliverable orders and resolution
If delivery fails because an address is incomplete or nobody can receive the parcel, contact us so we can review the carrier information. We do not automatically charge for a second shipment. Any new dispatch and its actual cost must be agreed first. For damage, missing items or an incorrect item, we arrange an appropriate replacement or refund without a return-carriage charge to you. Our Returns Policy explains the separate change-of-mind procedure. Contact [email protected] or the exact telephone listed in the company details for order-specific help.
Company details
D & G Photography LLC
Registration 20221646026
1942 Broadway St. STE 314C, Boulder, CO 80302, United States
Correspondence and authorized postal returns. No walk-in collection.