Customer information
Returns Policy
A 30-calendar-day return window, with a separate process for damaged, incorrect or defective goods.
When a return is available
You may request a change-of-mind return within 30 calendar days after delivery, including when the album or frame simply does not suit your photographs or room. Send the order reference, product code and reason by email. After we authorize and identify the return, hand the parcel to the postal or courier service within 14 calendar days. The authorization step helps identify the shipment and does not shorten the original request window.
Condition and product-specific care
For a change-of-mind return, keep the item unused, complete and in resalable condition with its original components. You may inspect the construction and size, but do not attach photos, write on album pages, remove protective parts unnecessarily or alter the frame. Pack glass and acrylic fronts so they cannot move against hard objects. Do not send loose broken glass. Damage or defects present on arrival are assessed separately, not treated as misuse merely because you opened the package.
How to send it back
Returns are by tracked post or courier after contacting us, not by collection or unannounced personal drop-off. The return address is D & G Photography LLC, 1942 Broadway St. STE 314C, Boulder, CO 80302, United States. Include the order reference inside the package; do not include payment-card details. We provide a prepaid return label for a change-of-mind return at a fixed cost of $7.95, deducted from the refund. Keep the carrier receipt until the matter is closed.
Costs and refunds
The restocking or acceptance fee is $0.00. For a change-of-mind return, original outbound shipping is not refunded; merchandise value is refunded less the $7.95 return-label cost. If the order originally qualified for $0.00 shipping, we do not retroactively impose an outbound shipping charge because of the return. Refund processing takes up to 7 business days after the returned goods are received and inspected. We refund through the original payment method used after confirmation; a bank or provider may then take additional time to post the credit. No store credit is imposed in place of money.
Damage, defects and incorrect items
Contact us as soon as you notice a problem, preferably within 7 calendar days of delivery for visible transit damage. Explain the issue and provide photographs when safe and useful. We cover necessary return carriage for damaged, defective or incorrect goods: your return-label charge is $0.00 in those cases. We discuss replacement or refund according to the issue and applicable rights. For a full-order failure attributable to us, the refund includes the original shipping charge as well as the affected merchandise.
Exceptions and cancellations
This catalogue contains standard, non-personalized new goods. There is no hygiene or personalized-product exclusion applied to ordinary albums and frames. Marked-down goods follow the same return process. Damage caused after delivery by water, solvents, cutting, overloaded bindings or unsuitable wall installation is not automatically a manufacturing defect; we review the facts. Ask to cancel before preparation starts; if payment has already been received and the order has not been prepared, we refund it without a cancellation fee. These voluntary terms do not limit non-waivable consumer rights.
Company details
D & G Photography LLC
Registration 20221646026
1942 Broadway St. STE 314C, Boulder, CO 80302, United States
Correspondence and authorized postal returns. No walk-in collection.