Customer information
Service Policy
Practical help with choosing, requesting and caring for photo albums and picture frames.
What we can help with
We help compare the physical albums and frames listed in this store: page construction, print dimensions, frame fit, supplied components, finish and basic care. For an album, tell us whether the photographs are standard 4 × 6 in prints or mixed sizes, how many you want to organize and whether you prefer pockets or mounting corners. For a frame, supply the actual print width and height, whether there is a border and whether it will sit on a table or hang on a wall. We do not provide photo sessions, printing, restoration, digital editing, custom framing or paid mounting services through this website.
Contact channels and response target
Email [email protected] or call the exact telephone in our company details. Include a product code for a selection question and an order reference for an existing request. Our target is a reply within 2 business days, excluding weekends and US federal holidays. This is a response target, not a promise of continuously staffed opening hours or immediate telephone availability. If you have not heard back after that period, follow up in the same email thread or use the other contact channel so the context remains clear. Do not send passwords, bank credentials, card numbers or irreplaceable original photographs.
Reviewing your order request
Checkout sends your chosen items, quantities, contact details and delivery address for review. A successful submission shows a real reference; it does not collect payment or claim an automated email was sent. We contact you to confirm the requested products, availability, delivery destination and amount before payment is arranged. Payment after confirmation can be made by USD bank transfer using instructions supplied directly for the order. You can decline an alternative if the requested construction or size is unavailable. No different album or frame is substituted without your agreement.
Correcting, changing or cancelling
Check your confirmation details and contact us promptly if a name, address, product or quantity is wrong. Before preparation begins, request a change or cancellation by quoting the reference and the precise correction. If payment was received but preparation has not started, an accepted cancellation is refunded without a cancellation fee. Once preparation or dispatch has begun, we explain which changes are still practical and whether the Returns Policy is the appropriate route. We do not silently collect an increased total or automatically apply a redirection charge; any additional arrangement must be agreed first.
Delivery questions
We deliver to street addresses in the contiguous United States and DC, not PO boxes, Alaska, Hawaii, territories or international destinations. Shipping costs $7.95 below a $125.00 merchandise subtotal and $0.00 from $125.00. Prices and shipping charges include applicable tax. Preparation takes 2–3 business days after payment confirmation; transit takes an estimated 3–7 additional business days, for 5–10 business days overall. Contact us with the reference if an expected parcel has not arrived. We review the available shipment information rather than asking you to buy the goods again while a missing-parcel concern is unresolved.
Damage, missing contents and the wrong item
Inspect the parcel and contents on delivery when safe. If an item is damaged, missing or different from the request, send the reference, affected product and a short explanation. Photographs of the item and packaging help when safely obtainable; do not touch broken glass to document it. Reporting visible damage within 7 calendar days helps the investigation but does not remove applicable rights. Keep the packaging while we review the issue. For damaged, defective or incorrect goods, necessary return carriage costs you $0.00, and we discuss a suitable replacement or refund rather than applying the change-of-mind label charge.
Ordinary returns and care assistance
If an unused item simply does not suit, request a return within 30 calendar days after delivery and send it within 14 calendar days after authorization. Returns go by tracked post or courier to D & G Photography LLC, 1942 Broadway St. STE 314C, Boulder, CO 80302, United States. There is no walk-in drop-off. The change-of-mind prepaid label costs $7.95, deducted from the refund; the restocking fee is $0.00. We process a qualifying refund through the original payment method within 7 business days after receipt and inspection. Keep albums dry, avoid overfilled pockets and use soft cloths on fronts. Basic care advice is not a restoration or conservation guarantee.
Complaints and escalation
If the first answer does not address the issue, reply with the reference, the unresolved point and the outcome you seek, and ask for a further review. We aim to provide an update within 5 business days, explaining any information still needed. Keep a copy of correspondence and delivery evidence. You may contact the Colorado Attorney General consumer office at https://coag.gov/file-complaint/ or report suspected unfair or deceptive practices to the FTC at https://reportfraud.ftc.gov/. These are official complaint channels, not endorsements of our store. This process does not reduce mandatory legal rights. Privacy requests follow the Privacy Policy, including the 365-calendar-day website order-record retention and request-triggered cleanup.
Company details
D & G Photography LLC
Registration 20221646026
1942 Broadway St. STE 314C, Boulder, CO 80302, United States
Correspondence and authorized postal returns. No walk-in collection.